Service at DB&S Machines
Your partner for reliable technical support
Your success is our success.
Selling a machine is one thing; ensuring that it continues to perform optimally for years to come is what really sets us apart.
That is why we continuously invest in qualified service engineers and a highly organized service operation.
For us, after-sales technical service is not just another department. It is at the heart of our business philosophy.
Helpdesk – Remote interventions
Our helpdesk is your first point of contact for technical questions and problems. We can often analyze and resolve malfunctions remotely, saving you time and avoiding the need for on-site intervention.
Service Engineers – Expertise on site
Our service engineers have thorough product knowledge and receive continuous training. They guarantee fast diagnosis, high-quality repairs, and professional maintenance on site.
Administrative after-sales service – Efficient follow-up
Work orders, parts orders, and quotes are processed efficiently by our administrative service department.
Thanks to our portal and automatic notifications, every step is fully traceable, from notification to completion.
Where your question is our starting point
You, our customers, are the heart of DB&S Machines. We are well aware of that.
We are happy to take on the role of co-pilot. We think along with you, sense what really matters, and translate your question into a solution that works.
Just like a well-tailored suit, everything fits perfectly: the technology, the approach, and the result.
With our carefully designed programmes, there is always one or more packages that suit your business.
Fidelity
More machines, lower costs!
We appreciate your trust: the larger your machine park, the lower the travel costs of our service engineers.
Nearby
Your workshop location matters
Our goal? Your advantage: a service engineer as close to you as possible, for minimal travel time and maximum efficiency.
Maintenance contract
Pre-planned preventive interventions
Less downtime, more return on investment.
A smart choice for companies that value continuity and efficiency.
Service Level Agreement
Every company has unique needs
That's why we offer different Service Level Agreements, so you can count on a solution that perfectly matches your production environment.
The fact that you choose our solutions and expertise is more than just a collaboration for us – it is a partnership in which we work together to achieve continuity, efficiency and growth.
Every intervention, every maintenance and every service is an opportunity for us to prove that quality, reliability and transparency are not empty words, but values that we live by every day.
Your success is our success. Together, we ensure that your production processes continue to run, with minimal downtime and maximum reliability.
Thank you for choosing us as your reliable partner in industrial solutions.
Do you have any questions or would you like to know more about our service?