Service rates

SERVICE RATES

01 January 2026

Relocation costs (back & forth) :
with service car : € 1,06/km
relocation per hour, per technician/service engineer/software engineer : € 120,00/h
All machine customers* receive a 15% discount on these rates.

Hour rates :
               technicians : € 120,00/h
               service engineers : € 132,00/h
               software engineers : € 157,00/h
               All machine customers* receive a 15% discount on these rates.

Overtime :
technician/service engineer/software engineer : 150% (for 07.30h and after 16.30h)

Helpdesk (rounded per quarter) :
               flat rate per service request/problem : € 71,00
               working hour : € 169,00/h
               work preparation, technical : € 169,00/h
               research, technical : € 169,00/h
               prioritizing change of planning : € 140,00/h
               All machine customers* receive a 15% discount on these rates.

Other costs :
overnight cost : € 250,00 per night per person
interventions by the manufacturer : at request

At each service intervention, executed at the location of the customer, by one of our technicians/ service egineers/software engineers, a administration cost will be billed at a flat rate of € 71,00.
All machine customers* receive a 15% discount on these rates.

All rates listed above expire on a machine within warranty, unless the cause of the problem cannot be attributed to the machine. The exception is the Helpdesk, if the customer's contact person has not received operator training.

DB&S Machines BV, service contract : at request
DB&S Machines BV, fidelity program conditions : at request
DB&S Machines BV, nearby service conditions : at request
DB&S Machines BV, technics installation conditions : at request

Alle rates are in Euro, exclusif 21% vat

* Customer has purchased machine(s) for their business from DB&S Machines bv.

These rates are subject to unilateral adjustment without prior notice.