It would be too easy to claim that anyone can sell a machine. Selling machines is a field like any other, but also with its own approach, but above all with know-how and methodology.

For DB&S Machines, however, after-sales service, is much more important.

Helpdesk : Remote intervention to remotely solve a problem, if possible.

Service engineers : Qualified engineers.

After-sales administration : Smooth processing of work orders, spare parts orders, spare parts quotes...etc.

To follow up this complete chain of notifications, requests, planning, interventions, spare parts...etc., a structural approach is essential. Traceability of each step in a Service Request (SA) was co-implemented in the DB&S Machines ERP software system.

In order to serve DB&S Machines customers even better, we introduced the following programmes in our technical service for Belgium more than 15 years ago :

Fidelity programme : The more DB&S Machines machines in service, the more discount on Service engineers' travel costs.  (more info on request)

Nearby Service programme : Service engineers close to the customer.
(more info on request)

Maintenance Contract : Pre-scheduled interventions, avoiding "it has to be done NOW".  (more info on request)

Technical Installation conditions : Good and correct agreements make good friends/customers.  (Service rates see below)

Service Level Agreement : Service tailored to the customer.  (more info on request)

If you have a technical problem or a technical question, fill in the 'Service Request' form and we will contact you as soon as possible!